Privacy Policy

This Privacy Policy describes how Enopoly ("we", "us", or "our") collects, uses, and protects information in connection with Enopoly Chat, the chat feature of the Enopoly Client mobile application that lets Clients message and contact Enopoly support. This policy applies only to the Enopoly Chat feature in the Client mobile app. By using Enopoly Chat, you agree to the practices described in this policy.

To provide and support the chat experience, we collect and process:

• Account information. The email address and password you use to sign in, along with basic account details, so we can authenticate you and link your conversations to your account.
• Authentication tokens. Session and access tokens that keep you securely signed in and authorize requests while you use the app.
• Support chat messages. The text content of messages you send and receive through Enopoly Chat, including conversations with support.
• Attachments. Files, images, and documents you upload or share within a chat conversation.
• Voice recordings. Audio voice messages you record and send through the chat.
• Push notification tokens. Device tokens used to deliver push notifications so you can be alerted about new messages and activity.
• Online presence. Your online / offline status and last-seen information, used to show availability within conversations.

We use the information above to:

• Deliver, display, and synchronize your chat messages, attachments, and voice recordings across your devices.
• Send push notifications about new messages and relevant activity.
• Show online presence and last-seen status to participants in a conversation.
• Provide customer support and respond to your inquiries.
• Maintain the security, reliability, and proper functioning of the service.

We do not sell your personal information. We share data only with service providers that help us operate the app, and only to the extent needed to provide the service:

• Push notifications. Push notification tokens and message notifications are processed by our push delivery providers (Google Firebase Cloud Messaging and Apple Push Notification service) solely to deliver notifications to your device.
• Real-time messaging. Chat messages and presence updates are transmitted through our real-time messaging provider (Pusher) to deliver conversations and online status instantly across devices.
• Hosting and infrastructure. Account data, messages, attachments, and voice recordings are stored on our hosting and cloud infrastructure providers that operate the app's servers and databases.

We retain chat messages, attachments, and voice recordings for as long as your account is active or as needed to provide the service and comply with our legal obligations. You may request deletion of your data as described below.

You may request access to, correction of, or deletion of your personal data, including your chat messages, attachments, voice recordings, push notification tokens, and presence information. To submit a data deletion request, please email us at clientrelations@enopolydistribution.com. We will process verified requests in accordance with applicable law.

We use reasonable skill, care, and security measures to help keep our service safe, secure, and reliable. However, to the extent permitted by law, we do not guarantee that the service will always be operational, error-free, secure, or safe, or that it will function without disruptions, delays, or imperfections, but we continuously work to protect your information and maintain a dependable experience.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Enopoly Chat is intended for business and professional use and is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.